I have probably been using Amazon a hell of a lot more over the past couple of months than I usually do, mostly because I signed up for an Amazon Prime trial and then bought most Christmas presents from Amazon, but also because of their new MP3 Store.
Amazon launched their MP3 store just before Christmas and I bought Seasick Steve’s album “I Started Out With Nothing” to try it out. I found the experience pretty painless and was very pleased with the service for £3 an album. I didn’t really buy any more music from Amazon until I received an email with a £3 voucher in it for use on Christmas day and Boxing day.
I finally remembered to use it on Boxing Day evening and I picked 2 albums to download (Elbow - The Seldom Seen Kid and Kaiser Chiefs - Yours Truly, Angry Mob). I checked out, paid and the realised I’d forgotten to use the voucher! I cursed my own stupidity but then forgot about it and started listening to the music.
Today, I received an email from Amazon saying the following:
‘We are writing to you with regard to our recent MP3 Christmas promotion. As your order XXX-XXXXXXXX-XXXXXXX qualified for this promotion, we would like to offer you a refund of GBP 3.00.’
Thanks Amazon! This means despite me forgetting to use the voucher (like an idiot) I still received the £3 discount! I was so impressed with this customer service that I had to break my month long blog silence to post about it.